Welcome to our comprehensive FAQ section. From technical specifications to shipping details, find expert answers to the most common questions about Goat Cables. Our commitment to quality and transparency means you’ll find detailed, honest answers to help you make informed decisions.”
Certifications:
What certifications does Goat Cables have?
Goat Cables proudly holds HDMI Adopter, USB-IF, MFi, FCC, ISO9001, RoHS, UL, and CE certifications. Each certification ensures different aspects of quality and safety for our customers.
What is HDMI Adopter certification?
As a certified HDMI Adopter, we are officially licensed to manufacture HDMI cables that meet strict performance standards. This means our cables are guaranteed to deliver the advertised speeds and features of the HDMI specification. Many generic cables lack this certification and may not provide true HDMI 2.1 performance.
What does USB-IF certification mean?
USB-IF (USB Implementers Forum) certification means our USB cables have passed rigorous compliance testing by the official USB standards organization. This ensures our cables are safe, compatible, and deliver the advertised power and data transfer speeds. Uncertified cables may damage your devices or deliver slower speeds.
What is MFi certification?
MFi (Made for iPhone/iPad/iPod) is Apple’s certification program. Our MFi certification means our cables are officially approved by Apple for use with their devices, ensuring perfect compatibility and safe charging. Non-MFi cables may trigger warning messages or fail to work with Apple devices.
Why is FCC certification important?
FCC certification verifies that our cables meet Federal Communications Commission standards for electromagnetic interference. This means our cables won’t interfere with other electronic devices in your home or workplace, ensuring reliable performance.
What does ISO9001 certification tell me?
ISO9001 certification demonstrates that we follow internationally recognized quality management standards in our manufacturing process. This means consistent quality across all our products and continuous improvement in our processes.
How does RoHS certification protect consumers?
RoHS (Restriction of Hazardous Substances) certification ensures our cables are free from harmful materials like lead, mercury, and other toxic substances. This makes our cables safer for you and better for the environment.
What’s the significance of UL certification?
UL (Underwriters Laboratories) certification means our cables have passed stringent safety testing by one of the world’s most respected safety science companies. This certification helps prevent risks like overheating or electrical hazards.
What does CE certification indicate?
CE certification confirms that our cables meet European Union standards for safety, health, and environmental protection. This demonstrates our commitment to meeting international quality standards.
Product-specific:
Are your cables compatible with MacBook?
Yes, our USB Type-C cables are fully compatible with all MacBook models. They support Thunderbolt 3 and 4 protocols, delivering up to 100W power delivery and 40Gbps data transfer speeds. Our HDMI cables also work perfectly with MacBooks when used with Apple’s USB-C to HDMI adapter or a dock.
What’s the maximum length available for each cable type?
HDMI 2.1 cables: Available in 1.5m
USB Type-C cables: Available in 1m and 1.8m. All lengths are tested to maintain full performance specifications without signal degradation.
USB Type-C cables: Available in 1m and 1.8m. All lengths are tested to maintain full performance specifications without signal degradation.
Do you offer different versions of HDMI (e.g., HDMI 2.0, 2.1)?
We focus on HDMI 2.1 cables exclusively to provide the best future-proof solution for our customers. Our HDMI 2.1 cables are backward compatible with HDMI 2.0 devices while offering the full capabilities of HDMI 2.1 when used with compatible devices.
What data transfer speeds do your Type-C cables support?
USB4/Thunderbolt 4 speeds up to 40Gbps
USB 3.2 Gen 2×2 speeds up to 20Gbps
Backward compatible with USB 3.2 Gen 2 (10Gbps) and USB 3.2 Gen 1 (5Gbps)
USB 3.2 Gen 2×2 speeds up to 20Gbps
Backward compatible with USB 3.2 Gen 2 (10Gbps) and USB 3.2 Gen 1 (5Gbps)
Usage:
Can I use your Type-C cable for charging and data transfer?
Yes, our Type-C cables support simultaneous charging and data transfer. They deliver up to 100W power delivery while maintaining full 40Gbps data transfer speeds, perfect for charging your laptop while transferring large files or connecting to external displays.
Will your HDMI cables work for 4K/8K resolution?
Yes, our HDMI 2.1 cables fully support:
8K resolution at 60Hz
4K resolution at 120Hz
HDR content at all resolutions
Dynamic HDR formats
Variable Refresh Rate (VRR)
8K resolution at 60Hz
4K resolution at 120Hz
HDR content at all resolutions
Dynamic HDR formats
Variable Refresh Rate (VRR)
Are your cables suitable for gaming consoles?
Absolutely! Our cables are optimized for gaming with:
Support for PS5, Xbox Series X/S, and Nintendo Switch
Low latency performance
Variable Refresh Rate (VRR) support
Auto Low Latency Mode (ALLM)
4K@120Hz capability for next-gen gaming
Support for PS5, Xbox Series X/S, and Nintendo Switch
Low latency performance
Variable Refresh Rate (VRR) support
Auto Low Latency Mode (ALLM)
4K@120Hz capability for next-gen gaming
Ordering and shipping:
How long does shipping usually take?
2-3 business days
Do you ship internationally?
Not currently.
What payment methods do you accept?
All major credit cards (Visa, MasterCard, American Express)
Quality and durability:
What materials are your cables made from?
Our premium cables feature:
Double-braided nylon exterior for superior durability
Tinned Oxygen-Free Copper (OFC) conductors for optimal signal transmission
Foamed PE insulation for minimal signal loss
Triple-layer aluminium foil shielding for EMI protection
Fiber reinforcement core for added strength
24K gold-plated connectors for corrosion resistance
Premium aluminium alloy housing for connector durability
Double-braided nylon exterior for superior durability
Tinned Oxygen-Free Copper (OFC) conductors for optimal signal transmission
Foamed PE insulation for minimal signal loss
Triple-layer aluminium foil shielding for EMI protection
Fiber reinforcement core for added strength
24K gold-plated connectors for corrosion resistance
Premium aluminium alloy housing for connector durability
How long do your cables typically last?
Tested for 10,000+ bend cycles without performance degradation
Strain relief designed for 15,000+ insertions
Pull force tested up to 30kg
Strain relief designed for 15,000+ insertions
Pull force tested up to 30kg
Technical support:
Do you offer technical support for your products?
Yes, we provide comprehensive technical support:
24/7 email support
24/7 email support
My cable isn’t working. What should I check first?
1. Check both connections are fully inserted
2. Try different ports on your devices
3.Verify device compatibility with the cable specifications
4.Check for any physical damage to the cable
5.Restart your devices If issues persist, contact our support team for immediate assistance.
2. Try different ports on your devices
3.Verify device compatibility with the cable specifications
4.Check for any physical damage to the cable
5.Restart your devices If issues persist, contact our support team for immediate assistance.
Returns and exchanges:
What’s your return policy?
Returns accepted with 30 days of purchase
How do I request an exchange if my cable is defective?
Contact us by email
Still have more questions?
We’re here to help! If you haven’t found the answer you’re looking for, please don’t hesitate to reach out to our support team